FAQ

Frequently Asked Questions

  • What are your business hours?

    We operate during regular business hours, from 9:00 a.m. to 5:00 p.m. However, we know real estate is a business that operates seven days a week, so we are happy to assist on weekends and weekday evenings when available. You can easily reach our office by phone, email, or text. 

  • Do you have contact with my client?

    That is totally optional! We find that direct communication with the client significantly streames the process, so please keep that in mind. Also, we do keep you informed of any communication and will gladly copy you on all emails with your client. 

  • Are my files secure and confidential?

    Yes! We use a tool called JotForm to collect your information, and it is very secure. We do not share your information with anyone, and we have strict guidelines to keep your information and your client's information safe. 

  • What do I do if I lose the file?

    We securely store your files on a backup drive, so in the event of a file loss, please reach out for a backup copy.  We keep these files for up to 5 years. 

  • Can you help with a transaction I've already initiated?

    Yes! Of course! We'd love to help you out and take over the transaction. 

  • How will you keep me updated?

    This is primarily up to you as our client. At the start of our project, we'll discuss methods that work well for both parties and go from there. Rest assured, we are trying to make this as easy on YOU as possible!

  • Do I still have to pay if the transaction is cancelled?

    The short answer is no. Life happens, and deals fall through. We understand. 



  • Why do I need a transaction coordinator?

    We understand the challenging parts of real estate! You didn't sign up to become a paper pusher! On average, completing just one transaction takes 19 hours of your time. Wouldn't you like to use that time to generate more listings and sales or spend more time with your family?  Give your clients that concierge experience by letting us take care of your paperwork so you can do more of what you love! 

  • What if we are not geographically close?

    No worries at all! We do all of our work online, so we are able to serve you in the easiest, most efficient way possible! 

  • Agents are responsible for the following:


    • Review the Preliminary Title Report
    • Complete your own Agent Visual Inspection Disclosure
    • Attend any onsite inspections or appointments
    • Negotiate repairs and any changes in the contract
    • Provide a full and complete checklist of documents required by your broker.
    • Provide exact wording on any addendums

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